FAQ

Frequently Asked Questions

How do I place an order?

We only sell our products directly to veterinary clinics and hospitals.

To place an order, please register at our online store. Once you are registered, you will have access to our products anytime, anywhere, and you can place orders whenever you need them.

Are there any fees associated with printing my logo on PetVet Wear® items?

No, you can have your logo printed onto every piece you order, free of charge. You do not need to pay any set-up fees.

If I do not have a logo or choose not to print it on the pieces, what are my options?

You can proceed with orders without logos, or alternatively, our art department can design one for you at no cost.

Which model should I choose?

The choice of model depends on individual preferences, as each one offers unique design features.

How can I determine the correct size for the pet?

Consult the size chart in the product details to find the best fit. If uncertain, we recommend opting for the larger size.

What's the proper method for measuring the pet to select a size?

Measure from the base of the pet's neck to the base of its tail. Additionally, please refer to the product tab and navigate to the size chart for further details.

How to dress the pet with PetVet Wear®, where are the instructions?

Instructions on how to dress the pet with PetVet Wear can be found in the product details.

Do you offer darker colors?

No, we exclusively provide light colors to facilitate the quick identification of any possible discharges.

Is PetVet Wear® washable?

Yes, it is machine washable. Please visit our “Care Instructions” tab for more information.

What do you recommend for a first order?

We suggest ordering at least one suit of each size initially and replenishing as required. Additionally, we recommend trying both models to determine the preferred choice for your clinic and its patients.

Do you provide discounts for bulk orders?

Yes, we offer bulk discounts for orders of 100 pieces or more. To learn more about bulk discounts, please register at our online store and refer to the discount table.

What is the expected turnaround time?

The turnaround time varies depending on several factors, including stock availability, order quantity, printing complexity, seasonal demand, and delivery location.

What payment methods do you offer?

Currently, we accept Checks, Credit Cards, and PayPal.

What is the return policy?

At PetVet Wear®, we do not accept returns for custom products unless there is a defect in the product or an error in the printing. Each product ordered from us is specifically tailored for your company, and therefore, returns of customized products cannot be accommodated.

If you suspect that your merchandise is defective, please reach out to us within 24 hours of receiving the product. Provide us with a detailed description of the defect, including any photos or videos that may further illustrate the issue. We value your business and want to ensure that you receive the high-quality products you deserve. Once we have reviewed your information, we will promptly resolve the matter.